This Cancellation Policy (“Policy”) outlines the terms and conditions governing membership cancellation at ZONE 20 EMS FITNESS (“ZONE 20 EMS,” “We,” “Us,” or “Our”). By availing of our membership services, you (“Member,” “You,” or “Your”) acknowledge and agree to adhere to this Policy.
To initiate the cancellation procedure, it is incumbent upon the Member to visit the ZONE 20 EMS facility in person and furnish the stipulated documents as outlined below to substantiate the cancellation request. This Policy pertains exclusively to Flexible Membership packages or instances where the Member possesses valid evidence substantiating the cancellation of a Fixed Term membership (e.g., a redundancy letter or a new tenancy agreement outside of Dubai).
Under circumstances where the Member remains ensconced within the confines of a stipulated minimum number of Monthly Recurring Payments, also referred to as a Fixed Term membership (e.g., 12 months), cancellation is permissible contingent upon the submission of credible evidence substantiating one of the following grounds:
Unilateral termination of membership, irrespective of contractual typology or prevailing circumstances, necessitates compliance with a notice period spanning a minimum of 30 days. If a Member remains encompassed within a prescribed minimum commitment period, an additional recurring payment may be deducted within the stipulated 30-day notice duration.
This Policy serves to delineate ZONE 20 EMS FITNESS’s approach to membership cancellation. Should you seek elucidation or guidance pertaining to the cancellation process, we encourage you to engage with a designated representative of ZONE 20 EMS.